Refund and Returns Policy

At GetCity, we prioritize your satisfaction and aim to provide high-quality women’s watches. However, if you are not completely satisfied with your purchase, we are here to help. Please review our Refund and Returns Policy below.

1. Returns

You have [30 days] from the date of receiving your order to initiate a return. To be eligible for a return, your item must be:

• Unworn, unused, and in the same condition as when you received it.
• In its original packaging with all tags, accessories, and proof of purchase included.

2. Non-Returnable Items

Certain items are not eligible for return, including:

• Watches that have been worn or show signs of use.
• Customized or engraved watches.
• Final sale items or gift cards.

3. Refunds

Once we receive your returned item, our team will inspect it and notify you of the approval or rejection of your refund request. If approved, the refund will be processed to your original method of payment within [7-10 business days].

4. Exchanges

If your item arrives damaged or defective, we will gladly exchange it for a new one at no additional cost. Please contact our customer service within [7 days] of receiving your order to arrange for an exchange.

5. Shipping Costs

• You are responsible for paying the shipping costs for returning your item unless it is defective or damaged.
• Original shipping costs are non-refundable.

6. How to Return

To initiate a return or exchange, please contact our customer service team at [[email protected]] with your order number and reason for return. We will provide instructions on how and where to send your returned item.

7. Late or Missing Refunds

If you haven’t received a refund within the stated time, please check your bank account or contact your credit card company. If you still have issues, please contact us at [[email protected]].